Frequently Asked Questions
Are you insured?
Yes, we carry a bond, general liability for $1 million, and worker’s compensation insurance. Every new client is sent a copy of our insurance coverage, which is updated once per year.
How much do you charge?
In order to determine what it will cost to clean your facility, we do a comprehensive walk-through where we take measurements, record the different types of surfaces to be cleaned, how many employees work there, how many fixtures in the restrooms, etc. This information helps us to put together a customized cleaning proposal for your facility.
What time will you clean our business?
Most businesses that we care for are cleaned between the hours of 5 PM and 11 PM. We will work with you on the time that works best for your business.
How do we know we can trust the people doing our cleaning?
Each of our employees goes through a rigorous hiring process including a minimum of two interviews, a background check and a drug test. They are then trained at our office with a customized training program and video. This training includes both procedures and safety training. Our supervisors take over when the employee is put into the field to work, continuing the training process and following up with Quality Control reports.
Do I have to sign a contract?
No, we believe in performance-based contracts, which means that we have to earn your business every month. We do need to have you sign an agreement that outlines the services to be provided, the frequency, price and payment terms. The agreement also states that either party may discontinue service with a 30-day notice.
How do we begin?
Simply Contact Us by calling or filling out our easy Request Service Form.
Do you use eco-friendly cleaning products?
When there is an eco-friendly alternative to everyday cleaning products, we are always the first to embrace it. While some cleaning practices might call for strong, heavy-duty cleaning products, we always try to use the most suitable products for the environment.
Do I need to purchase supplies?
When you enlist the expertise of our janitorial company, you don’t need to worry about stocking your storage rooms with cleaning equipment and heavy-duty cleaning products. We bring all the major supplies needed to restore your facility to its former germ-free glory.
That said, it never hurts to keep a mop, bucket, and sanitizer around your home or business for those last-minute messes.
How can I find janitorial services near me?
When you want to work with the best janitorial company in the region, all you need to do is dial (410) 879-4251. From there, we will connect you with a representative that will outline our services, ask pertinent questions, and more. The more we know about your facility, the better we will be able to serve you.
Do I need to do anything before you arrive?
Every great partnership is built on strong communication skills. Prior to our first visit to your facility, we will make sure to inform you of anything you need to know.
How can I find cleaning services near me?
Finding quality cleaning services is as easy as picking up the phone and contacting our offices. Our multifaceted team has the skills needed to scrub away all the stains in your home.
Do you conduct background checks on your employees?
When our employees clean for our clients, they are representing us. To ensure they represent us accordingly, we vet and train our employees according to the standards of our industry.
Do I have to be present for cleaning services?
We strive to meet the needs of our clients. If you would prefer to be present for your cleaning sessions, we will schedule ourselves at a time that suits you. If you would like our cleaners to carry out their duties in your absence, all you have to do is let us know. We are here to serve you. Let us know what you prefer and we will gladly accommodate your wishes.
Will I have the same cleaner every time?
Under ordinary circumstances, we may not be able to provide our clients with the same custodians or cleaners for every single visit. That said, our competent and versatile staff has the skills needed to adapt to new environments without issue.
Many of our employees have been with us for quite some time. Being the seasoned cleaners they are, they have had chances to work in facilities, businesses, and homes of all varieties.
How do I get started?
It all begins with an in-depth cleaning consultation. To schedule your consultation, contact our offices at (410) 879-4251. We can’t wait to hear from you.